Privacy Policy and Portal Terms and Conditions
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Open Arms Real Choices Clinic
Privacy Policy
Open Arms Real Choices Clinic protects all individually identifiable health information that it holds or transmits directly or through an authorized third party, in any form or media, whether electronic, paper, or oral. In compliance with the Health Insurance Portability and Accountability Act (HIPAA), we will provide a copy of our Notice of Privacy Practices upon request. This document provides detailed information about your rights regarding your personal and health information and how that information may be used and disclosed by Open Arms Real Choices Clinic. Updated 5/28/2024
Open Arms Real Choices Clinic complies with applicable Federal and State privacy and information security laws.
Portal Terms and Conditions
May 9, 2024
Please read the terms and conditions (Terms and Conditions) entirely and carefully before using the Portal Application (Portal). These Terms and Conditions are subject to change without prior written notice at any time, at Open Arms Real Choices Clinic’s sole discretion. These Terms and Conditions outline our practices regarding the Portal and our sensitivity to your right to privacy. We reserve the right and discretion to revoke access at any time for any reason.
YOUR PORTAL RECORD
Open Arms is pleased to offer you a Portal. It is an online service that provides you with convenient access to portions of your medical record. It also offers a secure method of online communication with our Center team for such activities as secure image and document exchange, direct appointment scheduling, and secure online messaging.
The ability to sign in and access the Portal requires multiple layers of verifiable personal Information as authentication as well as confirmation of a unique six-digit security code received by text which provides an additional layer of security.
RESPONSE TO SECURE MESSAGING
We will use our best effort to provide a timely response to electronic inquiries. In some cases, the staff may not be available immediately to respond.
Emergency situations requiring immediate attention should not be submitted electronically. For all urgent medical matters, contact your physician’s office by phone, go to an emergency room, or dial 911.
SECURITY AND CONFIDENTIALITY
As a Portal user, your role in maintaining the security of your medical information is:
Keeping your login credentials confidential (never share them with anyone).
Keeping your personal mobile device secure.
You hereby assume full responsibility for your use of the Portal and full liability for actions that occur from end user access and use of the Portal. You agree that Open Arms shall be held harmless against any and all damages or claims you may have related to your access and use of the Portal including (but not limited to) unauthorized access and the disclosure and use of information. You agree your sole and exclusive remedy in the event of such damages or claims is to cease using the Portal.
We afford the same degree of confidentiality to medical information stored in your Portal as is given to medical information stored by Open Arms in any other medium. We are committed to protecting the confidentiality of your medical information. We limit team members’ access and ability to enter or view information based upon their role in your care. Firewalls, passwords, encryption, and audit trails are further used to safeguard your information.
CONDITIONS OF USE
You shall use the Portal in a lawful and respectful manner. You must not use the Portal to harass, threaten, defame, or infringe the rights of any other person or entity.
You shall not use the Portal to transmit or store any content that is illegal, harmful, offensive, or inappropriate as determined in the sole discretion of Open Arms. You shall not use the Portal to send unsolicited or unauthorized messages, advertisements or other solicitations.
You shall not attempt to access, modify, or interfere with the Portal or its data in any unauthorized way. You shall not use any software or device that may compromise the security or functionality of the Portal.
You acknowledge that the Portal is provided “as is” and “as available” without any warranties or guarantees of any kind. Open Arms does not warrant that the Portal will be error-free, uninterrupted, or compatible with your device or network. Open Arms does not warrant that the Portal will meet your expectations or requirements.
You acknowledge that the Portal may contain sensitive and confidential information about your health and medical condition. You agree to use the Portal at your own risk and discretion. You agree to comply with all applicable laws and regulations regarding the privacy and security of your personal information.
You acknowledge that Open Arms may collect, use, and disclose your personal information in accordance with its privacy policy. You consent to Open Arms’ privacy policy by using the Portal.
You acknowledge that Open Arms may modify, suspend, or terminate the Portal or change these Terms and Conditions at any time without notice. Your continued use of the Portal after such changes constitutes your acceptance of the new Terms and Conditions.
You acknowledge that these Terms and Conditions constitute the entire agreement between you and Open Arms regarding your use of the Portal. If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
USE OF PORTAL
By accessing and using the Portal, you hereby acknowledge your acceptance of these Terms and Conditions, and confirm that you have read, understood, and agree to be bound by the Terms and Conditions.